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For ordering merchandise and other items from our online store, Ether Independent extends the same return and refund policies based on the vendor that manufactured the item. We will advocate for you directly with the vendor to ensure you are completely satisfied with the item(s) you receive. To begin a return, refund, or to address another issue, simply send us an email: [email protected] and we will begin the process. We request that you do not contact the vendor directly for a refund/return as we use multiple vendors for our merchandise and internal order numbers will need to be referenced to process the return. Please keep in mind, it is your responsibility to ensure the print quality is satisfactory when items arrive as most items cannot be refunded after 30 days from the date of expected delivery. You can read more about our vendor’s policies below:
If you’re not satisfied with the quality of the products you received, get in touch within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution. If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order as quickly as possible.
We’d much rather fix any problems and send a replacement order to make sure customers are happy with their orders. If that’s not possible or you can’t wait for a new order to arrive, please indicate that when you reach out to us and we’ll give you a refund.
We use the same print machines, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product; should you want to submit a new order, we will replace the items with a new order.
For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We’ll be happy to send a replacement order. Before requesting assistance, please ensure that:
For the order to be considered lost, we might first need to confirm this with the shipping provider.
The order is marked as “Delivered” but you haven’t received it. The most likely situation here is that the package has been delivered at the door, or received by someone else at the address. If this happens, we recommend that you check further for any delivery notes or more information from the shipping provider.
As it is not possible to verify whether you have not actually received their order, we will not be able to provide a refund or a free replacement order if the tracking link indicates that the shipment was delivered. You can, of course, place a reorder if you would like a replacement.
Due to the print-to-order nature of our merchandise, we currently do not support returns because the products are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.
It’s the customer’s responsibility to ensure delivery addresses are accurate and that the delivery location is reliable. For cases of return to sender, please let us know that the package has been returned to sender so that we can arrange for it to be delivered again. If you would like for the shipper to attempt delivery again, you will be charged for the actual shipping cost of re-delivery in order for the items to be re-delivered; no refund will be granted for a return to sender issue.
Why would my order return to sender? Most of the time, this occurs due to an incorrect or incomplete address such as an address for an apartment building with no apartment number. A mistake or exclusion with a single letter or number could cause the package to become undeliverable. The order may also be returned to the sender if the recipient rejects the order. Orders may also be returned to the sender due to other reasons, including:
If you provide an address considered insufficient by the courier, the shipment may be returned to the printing company and may be disposed of. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
If you reject the shipment during the delivery, the shipment will be returned and may be disposed of. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
If you are not able to receive your order at the address provided, the shipments may be available for pick up at the local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please get in touch with us so that we can report the problem and arrange for re-delivery (you will still have to pay for the re-delivery shipping costs).
You acknowledge that the Products are personalized and made specifically for each Order. Once an Order is placed, it cannot be changed or cancelled unless otherwise agreed upon for the specific Order. You acknowledge that the Products, when printed, may vary from the User Content as displayed on-screen, such as due to how computers display colors. Such deviation between on-screen User Content and physical Products that are not due to printing errors shall not be deemed a defect.
If there are defects discovered, such as damage to the delivered Products, errors in the number or quantity of the delivered Products or lack of quality of the delivered Product not caused by lack of quality of the User Content, you should provide us with photographic or other documentary evidence of the existence of a defective Product. If we have not received from you a complaint in writing within 30 days after receipt, we shall have no liability for any defect.
If we agree, or you can substantiate, that there is a defect and that it is not due to the carrier, force majeure or other circumstances outside our control, then we will, at our option, either provide you with a reprint of the order to the extent required to remedy the defect or offer you with a refund for the defective Products.
We will not re-deliver or refund the purchase price if the defect or dissatisfaction is related to the User Content. For Products that do not contain User Content (and thus that are not personalised for you), you may cancel your Order within 14 days after the date you receive the Products. If your Order contains multiple Products that do not contain User Content and these Products are shipped separately, you may cancel your order within 14 days after the date you receive the last Product. You must notify us about your intent to cancel your order within the timeframe specified above. You must return the Products to us as soon as possible, in the same condition in which you received them, and at your own cost including shipping costs and risk.
The remedies provided for above are your sole remedies for any defective Product, and exclude, to the fullest extent permitted by law, any other remedy available to you (including the End Customer) by law.
Any claims for misprinted, damaged, defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you notice an issue on the products or anything else on the order, please contact us immediately.
The return address is set by default to the printing facility. When we receive a returned shipment, an automated email notification will be sent to Ether Independent. Unclaimed returns get donated to charity after 30 days.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to the printing facility. You will be liable for re-delivery costs once we have confirmed an updated address with you (if and as applicable); no refund will be granted for a return to sender issue.
Shipments that go unclaimed are returned to the printing facility. For these cases, please get in touch with us so that we can report the problem and arrange for re-delivery (you will still have to pay for the re-delivery shipping costs); no refund will be granted for a return to sender issue.
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with sealed goods won’t be available for reshipping and will be disposed of.
Please contact us before attempting to return any products. We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. Due to the made-to-order nature of our merchandise, If you choose to return or exchange sizes, you would need to place a new order at your expense for a product in another size.
Ether Independent is organized for charitable and educational purposes and is classified as an exempt organization under Article 1396-2.01 of the Texas Nonprofit Corporation Act and a 509(a)2 Public Charity under the US Internal Revenue Code. This means donations are eligible for an annual tax deduction of up to 60% of the donor’s AGI.
Please consider donating to our program. Funds will be used to enrich our participants’ experience and will help us acquire practice space, equipment and costuming, cover travel expenses, registration fees, and other costs related to the program. You can also show your support through shopping in our online store, sharing our fundraising campaign with your community, following us and interacting with our social media, donating time, practice space, hotel rooms, car rentals, and more. We greatly appreciate all the advice and support we have been receiving from the community.
Mailing Address
350 W. Brazos Ave #1343
West Columbia, Texas 77486
Mailing Address
350 W. Brazos Ave #1343
West Columbia, TX 77486
Mailing Address
350 W. Brazos Ave #1343
West Columbia, TX 77486
